# shamz.ai > shamz.ai is an Arabic-first AI front desk engagement platform designed for businesses in the GCC region. We help you automate customer support, appointment booking, lead capture, and service requests across WhatsApp, web, and Instagram—all with native Arabic language support. Arabic-first AI chatbot for Gulf businesses, on WhatsApp, Instagram and the web. Every page below is also published in Arabic at the same path under /ar — for example https://shamz.ai/ar/pricing. ## Plans - free: $0/month, 150 conversations/month, 1 seat, 1 deployment (Shopify install only) - solo: $26.50/month, 300 conversations/month, 1 seat, 1 deployment - starter: $65/month, 1,000 conversations/month, 1 seat, 1 deployment - team: $170/month, 5,000 conversations/month, 3 seats, 3 deployments - growth: $299/month, 10,000 conversations/month, 5 seats, 5 deployments - business: $599/month, 25,000 conversations/month, 10 seats, 10 deployments - enterprise: custom pricing Billing counts conversations, not messages: one conversation covers a whole exchange with a customer however many messages it takes. Every plan starts with a 30-day free trial and no card. Shopify merchants are billed through their Shopify invoice instead of directly. ## Core - [Arabic AI Chatbot for Gulf Businesses](https://shamz.ai): shamz.ai is an Arabic-first AI chatbot and AI front desk for businesses in Saudi Arabia, the UAE, Bahrain, Kuwait, Qatar and Oman. Book appointments, answer questions and capture leads on WhatsApp, Instagram and your website — in Gulf Arabic, 24/7. - [AI Chatbot Platform for Gulf Businesses](https://shamz.ai/product): An Arabic AI chatbot platform with ready-made flows for clinics, hotels, auto services, salons and retail. WhatsApp, Instagram and web chat, set up in minutes without a developer. - [Chatbot Features](https://shamz.ai/features): Specialised AI chatbot agents for appointments, customer service, FAQs, lead capture and e-commerce. Gulf Arabic dialects, WhatsApp and Instagram, document AI, guardrails and an audit trail. - [Chatbot Pricing](https://shamz.ai/pricing): Transparent pricing for an Arabic AI chatbot on WhatsApp, Instagram and web, for businesses in Saudi Arabia, the UAE, Bahrain, Kuwait, Qatar and Oman. Plans from $26.50 a month, 30 days free, no card to start. ## By industry - [Clinic Chatbot](https://shamz.ai/solutions/clinics): An AI chatbot for clinics and healthcare in Saudi Arabia, the UAE and Bahrain: books and reschedules appointments on WhatsApp in Arabic, answers patient questions, and sends reminders that cut no-shows. - [Hotel Chatbot](https://shamz.ai/solutions/hotels): An AI chatbot for hotels and hospitality in Dubai, Riyadh, Doha and across the Gulf: answers guest questions in Arabic and English on WhatsApp, handles requests and bookings, and hands over to your team when it matters. - [Auto Service Chatbot](https://shamz.ai/solutions/auto-services): An AI chatbot for garages, workshops and dealerships in Saudi Arabia, the UAE and Bahrain: books services on WhatsApp in Arabic, sends job updates and quote approvals, and captures leads out of hours. - [Retail Chatbot for Shopify, Salla & WooCommerce](https://shamz.ai/solutions/retail): An AI chatbot for online stores in Saudi Arabia, the UAE and Bahrain, on Shopify, Salla or WooCommerce: answers product questions in Arabic and English, recovers abandoned carts on WhatsApp, and tracks orders. - [Salon Chatbot](https://shamz.ai/solutions/salons): An AI chatbot for salons and spas in Saudi Arabia, the UAE, Bahrain and Kuwait: takes bookings on WhatsApp and Instagram in Arabic, handles deposits and reschedules, and answers while your chairs are full. - [Barbershop Chatbot](https://shamz.ai/solutions/barbershops): An AI chatbot for barbershops in Riyadh, Dubai, Manama and across the Gulf: books appointments on WhatsApp and Instagram in Arabic, confirms and reschedules automatically, so nobody answers the phone mid-cut. ## By platform - [Shopify AI Chatbot for Gulf Stores](https://shamz.ai/shopify): An AI chatbot for Shopify stores in Saudi Arabia, the UAE, Bahrain and Kuwait: answers customers in Arabic and English, recovers abandoned carts on WhatsApp with single-use codes, and tracks orders to the doorstep. One-click install, 30 days free. - [WooCommerce AI Chatbot for Gulf Stores](https://shamz.ai/woocommerce): An AI chatbot for WooCommerce stores in Saudi Arabia, the UAE and Bahrain: answers customers in Arabic and English, recovers abandoned carts on WhatsApp, and keeps buyers updated from order to doorstep. One plugin, 30 days free. ## By use case - [AI Appointment Booking Chatbot for WhatsApp](https://shamz.ai/use-cases/appointments): Let an Arabic AI chatbot book, confirm and reschedule appointments on WhatsApp and Instagram. Calendar sync, staff and service rules, deposits and automatic reminders. - [AI Customer Service Chatbot & Ticketing](https://shamz.ai/use-cases/service-desk): An Arabic AI chatbot that answers customer questions, opens and routes support tickets, tracks SLAs, and hands over to a human in your live chat inbox with the full context. - [AI Lead Capture Chatbot for WhatsApp & Web](https://shamz.ai/use-cases/lead-capture): Qualify and capture leads with an Arabic AI chatbot on WhatsApp, Instagram and your website. Scoring, CRM sync, follow-up SLAs and a lead inbox your team works from. - [AI FAQ Chatbot](https://shamz.ai/use-cases/faqs): An Arabic AI chatbot that answers the questions your team keeps repeating, drawn from your own documents and website. Reports what it could not answer so you can fill the gaps. ## Documentation - [User Guide](https://shamz.ai/user-guide): Step-by-step guide to setting up a shamz.ai chatbot: connect WhatsApp and Instagram, build skills, add your knowledge base, and put the widget on your site. - [Developer Guide](https://shamz.ai/developers-guide): Integrate the shamz.ai chatbot: catalogue push API for shop systems, REST API, embeddable web widget, webhooks, and the WordPress and Shopify apps. Authentication, events and payload reference. - [Chatbot FAQs](https://shamz.ai/faqs): Common questions about the shamz.ai AI chatbot: WhatsApp Business API setup, Arabic dialect support, pricing, data handling and how long it takes to go live. - [System Status](https://shamz.ai/status): Live status for the shamz.ai chatbot platform: API, chat widget, WhatsApp and Instagram delivery, and the dashboard. Current incidents and recent uptime. ## Company - [About shamz.ai](https://shamz.ai/about): Why we built an Arabic-first AI front desk for Gulf businesses, and the team behind it. Based in Manama, Bahrain, building for GCC merchants rather than translating for them. - [Support & Contact](https://shamz.ai/support): Reach the shamz.ai team for setup help, WhatsApp Business API questions, billing or anything else. Support in Arabic and English. - [Terms of Service](https://shamz.ai/terms): Read the shamz.ai Terms of Service for our B2B SaaS AI front desk platform. Last updated December 2025. - [Privacy Policy](https://shamz.ai/privacy): Read the shamz.ai Privacy Policy. Learn how we handle business data, customer conversations, and comply with GCC data protection requirements. ## For developers integrating with us - [Catalogue Push API reference](https://shamz.ai/api/catalogue-push.md): complete Markdown reference for a merchant's own software pushing their catalogue, stock, carts and orders to us. Bearer key per merchant. Read this one if you are writing that integration. - [Postman collection — catalogue push](https://shamz.ai/postman/shamz-catalogue-push-line-phones.postman_collection.json): importable, with a worked example body and tests that assert the published contract. - [Postman collection — full public API](https://shamz.ai/postman/shamz-public-api.postman_collection.json): the above plus the widget chat endpoint and the error cases. - [OpenAPI](https://api.shamz.ai/openapi.json): generated from the running service. Covers internal dashboard routes as well as the public ones, so prefer the reference above for integration work. The two publicly documented surfaces are the Catalogue Push API (/api/partners/v1/*, bearer key per merchant) and the widget chat endpoint (POST /api/widget/chat, X-API-KEY). Everything else on api.shamz.ai needs an Auth0 token and is not a public interface. Payloads are absolute state rather than event streams, which is what makes retries safe: PUT /catalog is a full snapshot and deactivates omissions, while the other write endpoints are upserts and deactivate nothing. ## Frequently asked ### What is shamz.ai? shamz.ai is an Arabic-first AI front desk engagement platform designed for businesses in the GCC region. We help you automate customer support, appointment booking, lead capture, and service requests across WhatsApp, web, and Instagram—all with native Arabic language support. ### How is shamz.ai different from other platforms? Unlike other platforms, shamz.ai is built specifically for Arabic-speaking businesses with: native Arabic language understanding (not just translation), WhatsApp Business API integration, and deployment in days not months. ### Do I need technical knowledge to use shamz.ai? No. Our platform is designed for non-technical users. You can build and deploy AI front desks using our intuitive visual builder without writing any code. However, we also provide APIs and SDKs for developers who want advanced customization. ### How long does it take to set up? Most customers have their first AI front desk live within 3-5 days. Our team helps with: initial configuration, knowledge base setup, integration with your existing systems, and staff training. For enterprise deployments, expect 1-2 weeks. ### Can the AI front desk understand different Arabic dialects? Yes. Our AI is trained on Gulf Arabic and can understand various dialects including Bahraini, Saudi, Emirati, Kuwaiti, and Qatari Arabic, as well as Modern Standard Arabic (MSA). ### How does pricing work? Six plans: Free (150 conversations a month), Solo ($26.50), Starter ($65), Team ($170), Growth ($299) and Business ($599), plus custom Enterprise pricing. Every plan starts with a 30-day free trial and no card. Shopify merchants are billed through their Shopify invoice instead. ### What counts as a conversation? A conversation, not a message. One conversation covers the whole exchange with a customer in a session, however many messages it takes — so a shopper asking five questions and getting five answers is one conversation, not ten. ### What happens if I exceed my conversation limit? Your assistant keeps answering — we do not switch it off mid-conversation. You are notified as you approach the limit and can either move up a plan or add a conversation pack. Nothing upgrades on its own. ### Can I cancel anytime? Yes. There are no contracts. Cancel from your dashboard at any time and you keep access to the end of the billing period. On Shopify, uninstalling the app stops the billing. ### Do you offer discounts for annual billing? Yes. Annual billing charges ten months instead of twelve, so two months are free — about 17% off. You can switch between monthly and annual from the billing tab. ### How do I add the AI front desk to my website? Simply copy the embed code from your dashboard and paste it before the closing tag in your website. The AI front desk widget will appear automatically. No technical expertise required. ### Can I customize the AI front desk's appearance? Yes. You can customize: colors and theme, chat widget position, logo and branding, welcome message, and language settings. All customization is done through our visual editor without coding. ### Does shamz.ai work on mobile devices? Yes. Our AI front desk is fully responsive and works seamlessly on mobile, tablet, and desktop devices. We also integrate with WhatsApp, which is primarily a mobile platform. ### Can I integrate shamz.ai with my existing systems? Yes. We offer integrations with: CRM systems (Zoho, HubSpot), calendar apps (Google Calendar, Outlook), e-commerce platforms (Shopify, Salla, WooCommerce, Magento), payment processing (Stripe), and custom integrations via webhooks and REST API. ### What happens if the AI doesn't know an answer? If the AI front desk can't answer a question, it can: offer to connect the customer with a human agent, search your knowledge base for similar topics, collect the customer's contact info for follow-up, or suggest related FAQs that might help. ## Frequently asked — Shopify ### How long does installing take? One click from the Shopify App Store, then a toggle in your theme editor. The chat bubble is live on the storefront without a developer touching anything. ### What happens after the free month? $26.50 a month for the Solo plan — the same 300 conversations a month, on the same Shopify invoice. Nothing upgrades on its own, and if you don't want to continue, uninstalling stops the billing. ### Does it change my theme? No. The widget is added as a theme app embed — nothing is written into your theme files. Turning the app off removes the bubble; uninstalling leaves nothing behind. ### Which languages does it speak? Arabic and English, including Khaleeji, Levantine and Egyptian dialects. A shopper can ask in Arabic about an English-language catalogue and still find the product. ### What do I need for the WhatsApp messages? A phone number on the cart or the order. When there isn't one, cart recovery and order updates fall back to email instead of dropping the customer. ### What data does it use? Products, orders and customers, read live from Shopify, plus the conversations themselves. It doesn't write to your store beyond creating the single-use discount codes you configure — it doesn't place, edit, cancel or refund orders. ### What happens if I uninstall? The bubble disappears from the storefront with the app, billing stops on your Shopify invoice, and your theme is untouched. ### Which AI chatbot is best for a Shopify store in the Gulf? It depends on what you need. If your customers write in Arabic and buy over WhatsApp, pick a tool built for that — dialect handling, WhatsApp Business API and cart recovery in Arabic are the parts that are hard to retrofit, and they are what we built first. If you sell in English to the US or Europe, the larger US-focused apps have deeper integrations and more app-store reviews than we do, and you should probably use one. We are the better choice for a GCC store, and an unremarkable one outside it. ## Frequently asked — WooCommerce ### How long does setting up take? Install the shamz.ai Cart Tracker plugin from WordPress, paste your WooCommerce REST API keys into shamz.ai, then tick “Enable widget” and paste your Chatbot ID. The chat bubble is live on the storefront without a developer touching a theme file. ### What happens after the free month? $26.50 a month for the Solo plan — 300 conversations a month, billed to your card. Nothing upgrades on its own, and you can cancel from your dashboard at any time. ### Does it change my theme? No. The plugin injects the widget script into your site footer from its own settings page — nothing is written into your theme files. Deactivating the plugin removes the bubble and leaves no trace. ### Which languages does it speak? Arabic and English, including Khaleeji, Levantine and Egyptian dialects. A shopper can ask in Arabic about an English-language catalogue and still find the product. ### What do I need for the WhatsApp messages? A phone number on the cart or the order. When there isn't one, cart recovery and order updates fall back to email instead of dropping the customer. ### What data does it use? Products, orders and customers, read live from Shopify, plus the conversations themselves. It doesn't write to your store beyond creating the single-use discount codes you configure — it doesn't place, edit, cancel or refund orders. ### What happens if I remove the plugin? The bubble disappears from the storefront, cart tracking stops, and your theme is untouched. Billing is separate — you cancel that in your shamz.ai dashboard. ### Can it create discount codes like the Shopify app does? Not yet. On Shopify each recovery step mints a single-use code on the store; on WooCommerce the reminder goes out with the recovery link but no code attached. We would rather say so here than have you discover it after setting the sequence up. ### Which AI chatbot is best for a WooCommerce store in the Gulf? It depends on what you need. If your customers write in Arabic and buy over WhatsApp, pick a tool built for that — dialect handling, WhatsApp Business API and cart recovery in Arabic are the parts that are hard to retrofit, and they are what we built first. If you sell in English to the US or Europe, the larger US-focused apps have deeper integrations and more app-store reviews than we do, and you should probably use one. We are the better choice for a GCC store, and an unremarkable one outside it.